Frequently Asked Questions

  • We operate a little differently than most companies due to our made-to-order model. This system allows us to limit our material waste.

    As orders are placed, all items go on a fabrication list and are manufactured in the order in which they are received.

    Based on our current log of orders, we estimate the shipping time to be 1-3 weeks.

    For now, we are shipping only within the continental United States via USPS or UPS. Once your order is shipped you will be emailed a tracking number. If you do not receive tracking information, please contact us here.

  • Returns are accepted within 14 days of delivery. Please see more details here.

  • The short answer is - it depends.

    At COMMAND, we utilize a fiber preparation process called “mordanting” to create a stronger bond between the dye and the yarn. We also perform an extensive in-house light fastness evaluation for each of our dye recipes to examine which colors are most stable after long UV exposure. These results are one of the several details we consider when deciding which colors to use in our clothing.

    For the most assured longevity of any piece of clothing - synthetically or naturally dyed - each item should be washed as little as possible and stored away from direct sunlight.

  • Not especially. The most important details to know is to use a gentle, pH neutral detergent and to dry and store the items away from direct sunlight.

    To help each garment live it’s longest life, please review our more detailed care information here.

  • We unravel it and reuse as much as possible. Anything that cannot be directly repurposed by us we are currently storing and are discussing with several potential partners on how these wool yarns can be either composted or recycled. Very little ends up in the trash.

  • Wool produced by sheep on American ranches that utlitize regenerative ranching and farming techniques. Each pound of wool produced represents hundreds of pounds of carbon sequestered from the atmosphere. Learn more here.